Shipping & Returns
At Clarity of Sight we pride ourselves on taking the best care of your order as we can and we endeavour to ensure your order arrives both quickly and correctly. So whether you have ordered crystals, tumbled stones or anything else from us you can rest assured that we will do our utmost to ensure that you as the customer are delighted with the quality of goods and services that you receive.
Postage and Dispatch
We aim to dispatch all items with 24 hours of the order being placed (Monday to Friday) and we would expect you to receive items within 2-5 days from dispatch of your order (UK mainland only).
Orders placed on non working days e.g.. Bank Holidays or weekends will usually be processed on the next working day. However in unusual circumstances this may take longer. If you have not received your goods within 10 days of order confirmation, you are requested to contact us via email and supply a telephone contact number. We will conduct a full investigation into the location of your items and advise accordingly.
We would like to remind our customers that they are liable for any duties/taxes owed or payable. We also regret that we are unable to accept orders and or trade with the U.S.A.. and other non E.U. countries.
We aim to use as much recycled packaging for shipping and packaging whenever possible to help minimise environmental impact.
In the unlikely event that you are not satisfied with your order please contact us and supply a telephone contact number along with your order ID number so we can telephone you straight back to discuss any concerns.
Clarity of Sight Ltd is based in the United Kingdom of Great Britain and operates under English law. We abide by the Consumer Contract Regulations 2014.