Shipping & Returns
At Clarity of Sight we pride ourselves on taking the best care of your order as we can and we endeavour to ensure your order arrives both quickly and correctly. So whether you have ordered crystals, tumbled stones or anything else from us you can rest assured that we will do our utmost to ensure that you as the customer are delighted with the quality of goods and services that you receive.
Postage and Dispatch
We aim to dispatch from our crystal shop all items with 24 hours of the order being placed (Monday to Friday) and we would expect you to receive items within 2-5 days from dispatch of your order (UK mainland only).
We use Royal Mail 2nd class post or Parcelforce 24/48 hour delivery on the majority of our parcels. We may however use an alternative courier and/or may provide a free upgrade to a signed for service at our discretion.
Orders placed on non working days e.g. Bank Holidays or weekends will usually be processed on the next working day. However in unusual circumstances this may take longer. If you have not received your goods within 10 days of order confirmation, you are requested to contact us via email and supply a telephone contact number. We will conduct a full investigation into the location of your items and advise accordingly.
We subscribe to Shopify Planet, this ensures our delivery footprint is carbon neutral. more information
We also regret that we are unable to accept orders and or trade with other non mainland U.K. countries.
Brexit/Northern Ireland Protocol
We regret to announce that at present due to regulatory changes we are unable to fulfil orders to Northern Ireland.
We aim to use recycled or sustainable sourced packaging for shipping and packaging where possible to help minimise environmental impact.
In the unlikely event that you are not satisfied with your order from our crystal shop please contact us and supply a telephone contact number along with your order ID number so we can telephone you straight back to discuss any concerns.
Please note that Jewellery purchased from us has a 3 month limited warranty. Excessive wear and tear is excluded.
non-returnable items: - Gift cards, opened card decks, opened/used incense packages, downloadable software products, training and any online content
In addition to your statutory rights we will at our discretion refund and or replace any item that you are not 100% happy with subject to the safe and undamaged return of unwanted items within 30 days of purchase using recorded delivery at buyers cost (excluding postage costs charged on the order placed).
Online content/downloaded content and all workshops/courses or training is excluded from any refunds.
Clarity of Sight Ltd is based in the United Kingdom of Great Britain and operates under English law. We abide by the Consumer Contract Regulations 2014.